Payment, delivery & returns

Payment:

Transactions are processed by PayPal in £(pounds sterling) 

Transactions are secure and are protected by SSL encryption.

Postage:

All postage costs will be added to your order at the checkout

FREE UK shipping on all orders

or Collect your prints for FREE.
You are welcome to collect your prints directly from my studio in Seaford, East Sussex by appointment only.

Larger artwork will be shipped either rolled in a sturdy tube or in a large rigid envelope. 

Non-UK customers:

Shipping to Europe costs £5.00 and Worldwide is £7.00


Shipping overseas will be sent via Royal Mail's International Standard service.

Please contact me if you would prefer enhanced postage.

Please note that shipment to non UK countries may be subject to import duties and tax - the customer takes full responsibility for these costs.

Delivery:

UK items will be sent via Royal Mail 48hr tracked service and you will receive updates on it's journey if you have provided an email address.

Shipping overseas will be sent via Royal Mail's International Standard service.

Please contact me if you would prefer enhanced postage.


I aim to dispatch your parcel within 7 working days of receiving payment. If you require items by a certain date please email me immediately after placing your online order with a date you need it by and I will make every effort to get it to you.

Returns

If you are not happy with your purchase you may return your item within 14 days from the date printed on your receipt. A refund will be made in full - return postage is at the customers expense.

Some monitors may display colours of prints incorrectly and the artwork may vary slightly from the colours you see on screen. Hand made prints may have small variations in colour or pattern from the image on the the website, due to the nature of silk screen printing. I will always send the best quality print in the edition.

Breakages and damaged items:

If any item arrives damaged please contact me immediately and keep the item and packaging used. You may be contacted by a member of Royal Mail as part of their insurance process. Please wait for my instructions before returning the item to me.

Lost items:

If your item does not arrive within 12 days of your order and you have not received correspondence from me informing you of a delay in delivery please contact me.

If you have any other queries please contact me via the details below.

prints@sallyelford.co.uk

44 (0)7734 544108